Problem
Half your helpdesk tickets are "how do I reset my SSO password" and "how do I get a new laptop" — questions your IT docs already answer. You want a page that answers them before a ticket gets filed, without pulling an engineer off other work to build it.
Prerequisites
A Lovable account
A Glean API token with the CHAT scope (kept as a Lovable backend secret; every request uses this one token owner's access)
A private Lovable project — multi-user deployments require authenticated per-user Glean OAuth
Steps
Take it further
- Scope the
CHATtoken even further if your Glean plan supports per-collection tokens, so this tool can only ever answer from IT content. - Compare this to
no-code-pto-lookup-replit— same Chat API call, same "browser never holds the token" constraint, different no-code tool and persona. - Once your team outgrows the no-code version,
company-answersshows the same pattern as a hand-written, version-controlled app.
Try it
Where do I reset my SSO password?
Returns a non-empty answer with at least one citation carrying a real title and URL, drawn from your own indexed content.
How do I request a new laptop?
Returns a non-empty answer with at least one citation carrying a real title and URL, drawn from your own indexed content.
View source
Paste into Lovable or Replit to build the app.
At a glance
SurfacesClient API
StatusShowcase
Time~45 min
Required scopes
CHAT