Build an IT helpdesk page in Lovable

Paste a prompt into Lovable to get a private page that answers common IT questions from your Glean docs.

~45 minBeginner

Problem

Half the helpdesk tickets are "how do I reset my SSO password" and "how do I get a new laptop." The IT docs already answer both.

This recipe builds a private Lovable page that answers those questions from your Glean content before a ticket gets filed.

Prerequisites

A Lovable account

A Glean Client API token with the CHAT scope. Create it in Admin Console → API access → Client API tokens, and keep it as a Lovable backend secret. Every request uses that token owner's access

A private Lovable project. Multi-user deployments require authenticated per-user Glean OAuth

Steps

1

Copy your instance name

Copy the instance name from the lookup on this page, or from https://app.glean.com/admin/about-glean. For https://acme-be.glean.com that value is acme, not the full URL and not app.glean.com. Cookbook plugin users can run resolve-backend.mjs with the work email and use the instance field.

2

Copy the prompt into a private Lovable project

Click Copy Lovable prompt. Replace <your-glean-instance> with your instance name. Paste the result into a new private project at https://lovable.dev. Cookbook plugin users: the same text is in lovable-prompt.md next to this skill.

3

Add secrets when Lovable asks

When Lovable asks, add GLEAN_API_TOKEN and GLEAN_INSTANCE as backend secrets, never in the chat. This token is one person's Glean access. Keep the project private.

4

Ask the two IT questions

Ask "Where do I reset my SSO password?" and "How do I request a new laptop?" Each answer should cite a real doc from your own instance.

Take it further

• Scope the CHAT token even further if your Glean plan supports per-collection tokens, so this tool can only ever answer from IT content.
• Compare this to no-code-pto-lookup-replit. Same Chat API call, same constraint that the browser never holds the token, different no-code tool and persona.

Try it

Where do I reset my SSO password?

A cited answer from your own IT docs, with a real title and URL.

How do I request a new laptop?

A cited answer from your own IT docs, with a real title and URL.

View source

Paste into a new private Lovable project. Replace <your-glean-instance> first.

Auth

Create a Client API token with CHAT in Token Management. Keep it in the host's secret store, never in a prompt. Steps: Glean-issued tokens.

At a glance

SurfacesClient API

StatusShowcase

Time~45 min

Required scopes

CHAT